Set Up Payments
Learn how to set up PlanetShopping Gateway powered by Stripe, complete Stripe onboarding, check payment status and manage your connected payment account.
Purpose
Set up online payments through PlanetShopping’s Stripe partnership. Your Stripe payment account is established and managed directly between you and Stripe, while PlanetShopping connects your store to that account.
PlanetShopping and Stripe
PlanetShopping is a Stripe platform partner. Stripe provides the payment infrastructure behind PlanetShopping Gateway, and merchants manage their Stripe payment account directly with Stripe.
This means Stripe handles the merchant payment account, including onboarding, account verification, payment processing, balances, payouts and other Stripe account functions. PlanetShopping provides the ecommerce platform and the connection between your store and Stripe.
Step 1 – Open Payments
From your Merchant Panel, select Setting, then select Payments.
Under Additional payment methods, you can see PlanetShopping Gateway powered by Stripe. The Payments page displays the provider, Status, Provider Status, Gateway Fee and Trans Fee.
Step 2 – Connect and Complete Your Stripe Account
Complete the Stripe onboarding and account requirements presented through the PlanetShopping payment setup. The merchant relationship for the payment account is directly with Stripe.
Stripe may require business, identity, banking, verification or other information before all payment and payout capabilities are enabled. Complete any requirements directly through Stripe.
Step 3 – Open Your Stripe Dashboard
When Dashboard is available beside PlanetShopping Gateway, select it to go directly to your Stripe Dashboard.
The Stripe Dashboard is where you manage your Stripe payment account. Depending on your account and Stripe configuration, this can include payments, balances, payouts, customers, reporting, disputes, refunds, account information and other Stripe services.
You are leaving PlanetShopping when you open the Stripe Dashboard. Stripe provides and operates that dashboard.
Step 4 – Check Payment and Payout Status
Return to Setting → Payments in PlanetShopping to review Status and Provider Status.
An Active status confirms the gateway is enabled in PlanetShopping. Provider Status reflects the status reported for the connected Stripe account.
If an action such as Payout Disabled or Click to resolve appears, select the displayed action and complete the required steps with Stripe. Return to PlanetShopping afterward and review the provider status again.
Step 5 – Edit the Customer-Facing Payment Method
Select Edit beside PlanetShopping Gateway to manage the information shown for the payment method in your store.
You can edit the Payment Gateway Name, Additional details and Payment instructions. Additional details are displayed when customers choose the payment method, while Payment instructions are displayed after an order is placed using that method.
Select Save when your changes are complete. Use Deactivate if you need to deactivate the payment method.
Step 6 – Add Payment Methods
Select Add Payment Methods to add an available online payment method offered through PlanetShopping’s approved payment-provider setup.
Step 7 – Manual Payment Methods
Manual payment methods are separate from the Stripe-powered online payment flow. Where configured, these payments are handled outside Stripe and must be managed separately by the merchant.
Step 8 – Check Your Setup Before Launch
Before launching your store, return to Setting → Payments and confirm that PlanetShopping Gateway is active and that Provider Status does not show an unresolved Stripe requirement.
You should also open your Stripe Dashboard and confirm that your Stripe account information, payment capabilities and payout details are complete and current.
Tips & Best Practices
Complete Stripe onboarding well before launch. Keep your business, verification and payout information current with Stripe. Review Stripe account alerts and requirements promptly. Use clear customer-facing payment names and descriptions in PlanetShopping. Check both PlanetShopping’s Provider Status and your Stripe Dashboard if payments or payouts require attention.
Frequently Asked Questions
Who processes my online card payments?
Stripe provides the payment infrastructure behind PlanetShopping Gateway. PlanetShopping connects your store to Stripe, while your Stripe payment account is managed directly with Stripe.
Is my Stripe payment account with PlanetShopping?
No. PlanetShopping is a Stripe platform partner, but the merchant’s Stripe payment account relationship is directly with Stripe. Stripe handles its account onboarding, verification and ongoing payment-account requirements.
Why does the Dashboard button take me to Stripe?
Because Stripe operates the payment account and its financial dashboard. Selecting Dashboard in Setting → Payments takes you to your connected Stripe Dashboard to manage the account directly.
What can I manage in the Stripe Dashboard?
Stripe Dashboard functionality can include payments, balances, payouts, customers, reporting, disputes, refunds, business information and account settings. The exact options available depend on your Stripe account and configuration.
What does Provider Status mean?
Provider Status shows the status of the connected payment provider. If Stripe requires action, PlanetShopping can display that status on the Payments page so you know to resolve the requirement with Stripe.
What should I do if I see Payout Disabled or Click to resolve?
Select the displayed action and follow Stripe’s instructions. Complete any required information or verification directly with Stripe, then return to Setting → Payments and check the provider status again.
What does Edit do in PlanetShopping?
Edit opens the customer-facing payment-method settings in PlanetShopping. You can change the Payment Gateway Name, Additional details and Payment instructions or deactivate the method. It does not replace the Stripe Dashboard for managing your Stripe payment account.
Does PlanetShopping hold my Stripe funds or manage my Stripe payouts?
Your Stripe payment account, balances and payout functions are managed through Stripe. Use the Stripe Dashboard for the financial and account functions Stripe makes available to your account.
Are manual payment methods processed by Stripe?
No. Manual payment methods are separate from the Stripe-powered online payment flow and are handled separately by the merchant.
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Next Step
Continue to Set Up Shipping.