Privacy Policy
PlanetShopping (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information responsibly.
Effective Date: 03 August 2025 Last Updated: 22 September 2026
1. Introduction
PlanetShopping (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how PlanetShopping collects, uses, stores and protects personal information when you use our website, ecommerce platform and related services.
By using PlanetShopping, you acknowledge that you have read and understood this Privacy Policy.
2. Scope
This Privacy Policy applies to:
- The PlanetShopping website
- Merchant accounts
- The PlanetShopping ecommerce platform
- Customer support services
- Marketing communications
- Any other services provided by PlanetShopping
It does not apply to the individual websites operated by merchants using the PlanetShopping platform. Each merchant is responsible for publishing and maintaining their own Privacy Policy for their customers.
3. Information We Collect
Depending on how you interact with PlanetShopping, we may collect:
Account Information
- Name
- Business name
- Email address
- Telephone number
- Business address
Account & Subscription Information
- Subscription plan
- Billing information
- Account preferences
- Store settings
Website Usage Information
When you visit our website or use the platform, we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring websites
This information helps us improve our services and website performance.
Customer Support Information
If you contact our support team, we may collect:
- Support enquiries
- Email correspondence
- Chat conversations
- Technical information relating to your account
4. How We Use Your Information
We use personal information to:
- Provide access to the PlanetShopping platform
- Process subscriptions and billing
- Provide customer support
- Improve our products and services
- Send important service updates
- Maintain platform security
- Respond to enquiries
- Meet legal and regulatory obligations
Where permitted by law, we may also send product updates, newsletters and promotional communications. You can unsubscribe from marketing communications at any time.
5. Cookies & Similar Technologies
PlanetShopping uses cookies and similar technologies to:
- Remember user preferences
- Keep merchants signed in
- Improve website performance
- Analyse website usage
- Enhance security
Where required by applicable law, we will seek consent before using non-essential cookies.
6. Third-Party Services
PlanetShopping works with selected third-party service providers to deliver parts of our platform.
Examples may include:
- Stripe (payment processing)
- Google Analytics (website analytics)
- Cloud hosting providers
- Email delivery services
- Domain and DNS providers
These providers process information in accordance with their own privacy policies and applicable laws.
7. Data Security
Protecting your information is important to us.
PlanetShopping uses appropriate technical and organisational measures to help safeguard personal information against unauthorised access, disclosure, alteration or destruction.
Examples may include:
- Secure HTTPS connections
- Encrypted data transmission
- Secure hosting infrastructure
- Access controls
- Regular software updates
No online system can guarantee absolute security, but we continually work to maintain appropriate safeguards.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised where appropriate.
9. Your Privacy Rights
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information (subject to legal requirements)
- Withdrawal of marketing consent
- Data portability (where applicable)
- Objection to certain processing activities
To exercise these rights, please contact PlanetShopping using the details below.
10. International Data Transfers
PlanetShopping may use infrastructure or service providers located in different countries.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable privacy laws.
11. Children’s Privacy
PlanetShopping is intended for use by businesses and individuals aged 18 years or older.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Where significant changes are made, we will notify merchants through the platform or by email where appropriate.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
PlanetShopping
Email: privacy@planetshopping.com
Website: www.planetshopping.com
Related Documents
Legal Review Required
This Privacy Policy provides a foundation for PlanetShopping’s privacy practices.
It should be reviewed by a qualified legal professional before publication to ensure compliance with applicable privacy legislation in the countries where PlanetShopping operates.