Terms of Service
These Terms of Service (“Terms”) govern your use of the PlanetShopping ecommerce platform, website, merchant services and related products (“Services”).
Effective Date: 03 August 2025 Last Updated: 22 September 2026
1. Introduction
Welcome to PlanetShopping.
These Terms of Service (“Terms”) govern your use of the PlanetShopping ecommerce platform, website, merchant services and related products (“Services”).
By creating an account or using PlanetShopping, you agree to be bound by these Terms.
If you do not agree with these Terms, you should not use the Platform.
2. About PlanetShopping
PlanetShopping provides cloud-based ecommerce software that enables businesses to build, manage and grow online stores.
Our Services may include:
- Website Builder
- Product Management
- Order Management
- Marketing Tools
- Analytics & Reporting
- Planet AI (Coming Soon)
- PlanetShopping Payments
- Third-party integrations
Some features may not be available on every subscription plan.
3. Merchant Accounts
To use PlanetShopping you must:
- provide accurate information
- keep your account information up to date
- maintain the security of your login credentials
- be authorised to operate your business
You are responsible for all activity that occurs under your account.
4. Subscription & Billing
PlanetShopping operates on a subscription basis.
By subscribing you agree to pay the applicable subscription fees.
Subscription fees are billed according to your selected plan.
Failure to pay may result in suspension or cancellation of your account.
5. Free Trial
PlanetShopping may offer a free trial period.
At the end of the trial you may choose a paid subscription to continue using the platform.
Unless otherwise stated, free trials do not require any long-term commitment.
6. Merchant Responsibilities
As a merchant you agree to:
- comply with applicable laws
- sell lawful products and services
- maintain accurate product information
- honour customer orders
- provide appropriate customer service
- maintain required licences where applicable
You remain responsible for your business operations and customer relationships.
7. Acceptable Use
You must not use PlanetShopping to:
- engage in unlawful activities
- distribute malware
- interfere with platform security
- infringe intellectual property rights
- send spam
- publish fraudulent or misleading content
- attempt unauthorised access to systems
PlanetShopping reserves the right to suspend accounts that breach these Terms.
8. Payments
Where PlanetShopping Payments is used, payment processing is provided through authorised payment providers, including Stripe.
Additional payment provider terms may apply.
PlanetShopping is not responsible for delays or interruptions caused by third-party payment services.
9. Intellectual Property
PlanetShopping retains ownership of:
- software
- platform technology
- trademarks
- logos
- documentation
- website content
Merchants retain ownership of:
- products
- images
- branding
- customer content
- business information
10. Privacy
Your use of PlanetShopping is also governed by our Privacy Policy.
Merchants are responsible for complying with applicable privacy laws when collecting and processing customer information.
11. Service Availability
We aim to provide a reliable platform.
However, we cannot guarantee uninterrupted or error-free service.
Maintenance, updates and third-party services may occasionally affect availability.
12. Third-Party Services
PlanetShopping integrates with selected third-party providers.
Examples may include:
- Stripe
- Google Analytics
- Domain providers
- Email services
- Shipping providers
Use of third-party services may also be subject to those providers’ own terms and conditions.
13. Account Suspension or Termination
PlanetShopping may suspend or terminate accounts where:
- subscription fees remain unpaid
- these Terms are breached
- unlawful activity is detected
- platform security is threatened
Merchants may close their account at any time in accordance with their subscription terms.
14. Limitation of Liability
To the maximum extent permitted by law, PlanetShopping is not liable for indirect, incidental or consequential losses arising from the use of the platform.
Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.
15. Changes to These Terms
PlanetShopping may update these Terms from time to time.
Where significant changes are made, merchants will be notified through the platform or by email.
Continued use of the platform constitutes acceptance of the updated Terms.
16. Governing Law
These Terms are governed by the laws applicable to the jurisdiction in which PlanetShopping operates, unless otherwise required by applicable law.
17. Contact Us
If you have questions about these Terms, please contact:
PlanetShopping
Email: support@planetshopping.com
Website: www.planetshopping.com
Related Documents
PlanetShopping
Privacy Policy
Document ID: H10
Category: Legal
Status: Draft – Legal Review Required
Effective Date: 03 August 2025 Last Updated: 22 September 2026
1. Introduction
PlanetShopping (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how PlanetShopping collects, uses, stores and protects personal information when you use our website, ecommerce platform and related services.
By using PlanetShopping, you acknowledge that you have read and understood this Privacy Policy.
2. Scope
This Privacy Policy applies to:
- The PlanetShopping website
- Merchant accounts
- The PlanetShopping ecommerce platform
- Customer support services
- Marketing communications
- Any other services provided by PlanetShopping
It does not apply to the individual websites operated by merchants using the PlanetShopping platform. Each merchant is responsible for publishing and maintaining their own Privacy Policy for their customers.
3. Information We Collect
Depending on how you interact with PlanetShopping, we may collect:
Account Information
- Name
- Business name
- Email address
- Telephone number
- Business address
Account & Subscription Information
- Subscription plan
- Billing information
- Account preferences
- Store settings
Website Usage Information
When you visit our website or use the platform, we may collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring websites
This information helps us improve our services and website performance.
Customer Support Information
If you contact our support team, we may collect:
- Support enquiries
- Email correspondence
- Chat conversations
- Technical information relating to your account
4. How We Use Your Information
We use personal information to:
- Provide access to the PlanetShopping platform
- Process subscriptions and billing
- Provide customer support
- Improve our products and services
- Send important service updates
- Maintain platform security
- Respond to enquiries
- Meet legal and regulatory obligations
Where permitted by law, we may also send product updates, newsletters and promotional communications. You can unsubscribe from marketing communications at any time.
5. Cookies & Similar Technologies
PlanetShopping uses cookies and similar technologies to:
- Remember user preferences
- Keep merchants signed in
- Improve website performance
- Analyse website usage
- Enhance security
Where required by applicable law, we will seek consent before using non-essential cookies.
6. Third-Party Services
PlanetShopping works with selected third-party service providers to deliver parts of our platform.
Examples may include:
- Stripe (payment processing)
- Google Analytics (website analytics)
- Cloud hosting providers
- Email delivery services
- Domain and DNS providers
These providers process information in accordance with their own privacy policies and applicable laws.
7. Data Security
Protecting your information is important to us.
PlanetShopping uses appropriate technical and organisational measures to help safeguard personal information against unauthorised access, disclosure, alteration or destruction.
Examples may include:
- Secure HTTPS connections
- Encrypted data transmission
- Secure hosting infrastructure
- Access controls
- Regular software updates
No online system can guarantee absolute security, but we continually work to maintain appropriate safeguards.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised where appropriate.
9. Your Privacy Rights
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information (subject to legal requirements)
- Withdrawal of marketing consent
- Data portability (where applicable)
- Objection to certain processing activities
To exercise these rights, please contact PlanetShopping using the details below.
10. International Data Transfers
PlanetShopping may use infrastructure or service providers located in different countries.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable privacy laws.
11. Children’s Privacy
PlanetShopping is intended for use by businesses and individuals aged 18 years or older.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
Where significant changes are made, we will notify merchants through the platform or by email where appropriate.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
PlanetShopping
Email: privacy@planetshopping.com
Website: www.planetshopping.com
Related Documents
Legal Review Required
This Privacy Policy provides a foundation for PlanetShopping’s privacy practices.
It should be reviewed by a qualified legal professional before publication to ensure compliance with applicable privacy legislation in the countries where PlanetShopping operates.