Email Notifications
Learn how to review and manage customer email and SMS notifications, shipping updates, account messages, returns and marketing consent in PlanetShopping.
Email & SMS Notifications
PlanetShopping can automatically send customers notifications for important events such as orders, payments, shipping, account activity and returns. You can review these messages from the Notifications page and open individual notification titles to view or edit their content.
Step 1 – Open Notifications
From your Merchant Panel, select Setting, then select Notifications.
Step 2 – Review Customer Notifications
The Notifications page groups customer messages by purpose. Available notifications include order confirmations and updates, invoices, cancellations and refunds, payment errors and payment-status updates, abandoned checkout messages, gift card messages, shipping and delivery updates, customer account messages, email marketing confirmations and return updates.
Select a notification title to view or edit its content.
Step 3 – Manage SMS Notifications
The Manage SMS notifications section controls PlanetShopping SMS notifications for customers who check out using a phone number. Select Activate to enable SMS notifications.
Step 4 – Review Order and Payment Notifications
Order notifications help keep customers informed throughout the order process. These include Order confirmation, Order edited, Order invoice, Order cancelled, Order refund and Draft order invoice, together with notifications for payment errors, pending payment errors and successful pending payments.
Abandoned checkout notifications can also be used when a customer leaves checkout before completing their purchase.
Step 5 – Review Shipping and Delivery Notifications
Shipping notifications include Out for delivery, Delivered, Order Fulfill, Shipping confirmation and Shipping update. Tracking-related notifications can automatically keep customers informed as an order moves through delivery.
The Notifications page also contains Local delivery and Local pickup notification options for stores using those fulfilment methods.
Step 6 – Review Customer and Return Notifications
Customer notifications include account invitations, account welcome messages, password-reset messages and messages sent when you contact a customer from the Orders or Customers page.
Return notifications include Return requested, Return instructions with label/tracking, Return approved, Return declined and Return label only.
Step 7 – Configure Marketing Double Opt-In
Under Marketing, use Double opt-in when you want customers to confirm their consent before receiving marketing communications.
You can require confirmation for: Email subscription SMS subscription
Customers who sign up will receive a confirmation message to validate their subscription. Existing subscribers are not affected by this setting.
Step 8 – Use Notification Variables
Notification variables are placeholders that PlanetShopping replaces with order, customer or store information when a message is sent. Use the supported variables when editing notification content. See Notification Variables Explained for the current variable reference.
Step 9 – Check Notifications Before Launch
Review the customer notifications most important to your store before launch. Check the wording, order information, customer details, links and any edited content so customers receive clear and useful messages.
Start with the standard customer notifications and customise only the content needed for your brand and customer service. Clear transactional messages help customers understand what is happening with their orders and reduce unnecessary support questions.
Tips & Best Practices
Keep customer-facing wording clear and concise. Keep important order, payment, shipping and support information in transactional messages. Review notification content after making major changes to your checkout or fulfilment process. Use only supported notification variables. Review both email and SMS consent settings before collecting marketing subscriptions.
Frequently Asked Questions
Can I edit customer notifications?
Select a notification title on the Notifications page to open its content. The available editor controls depend on the notification being edited.
Does PlanetShopping support SMS notifications?
Yes. The Notifications page includes Manage SMS notifications with an Activate control for customer SMS notifications.
What are notification variables?
Notification variables are placeholders that are replaced with relevant order, customer or store information when the notification is sent.
Where can I find the supported variables?
See the Help Centre article Notification Variables Explained.
Can customers confirm marketing subscriptions?
Yes. Under Marketing → Double opt-in, you can require customers to confirm their Email subscription, SMS subscription, or both.
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Next Step
Continue to Test Your Store Before Launch.