Notification Variables Explained
Learn how notification variables work in PlanetShopping. Personalise customer emails and notifications using dynamic information such as customer names, order numbers and tracking details.
Purpose
Notification Variables allow you to personalise automated emails sent from your PlanetShopping store.
Instead of sending generic emails, variables automatically insert customer and order information into your email templates, creating a more professional and personalised experience.
For example, instead of writing:
Hello Customer
PlanetShopping can automatically display:
Hello Sarah
Every email becomes unique for each customer.
What You’ll Learn
After reading this guide you’ll know how to:
- What notification variables are
- How they work
- Where they are used
- Which variables are available
- Best practices for personalised emails
- Common mistakes to avoid
What Are Notification Variables?
Notification Variables are placeholders that PlanetShopping automatically replaces with real customer or order information when an email is sent.
For example:
{{CustomerFirstName}}
might become:
Sarah
when the email is delivered.
This allows every email to feel personalised without requiring manual editing.
Where Are Variables Used?
Notification Variables can be used in:
- Order Confirmation emails
- Shipping Notifications
- Order Status Updates
- Invoice emails
- Password Reset emails
- Customer Welcome emails
- Account Notifications
- Marketing emails (where applicable)
Common Variables
The following variables are commonly available.
Customer Information
{{CustomerFirstName}}
{{CustomerLastName}}
{{CustomerFullName}}
{{CustomerEmail}}
Order Information
{{OrderNumber}}
{{OrderDate}}
{{OrderTotal}}
{{OrderStatus}}
Shipping Information
{{ShippingAddress}}
{{TrackingNumber}}
{{Courier}}
{{EstimatedDelivery}}
Store Information
{{StoreName}}
{{StoreURL}}
{{SupportEmail}}
{{SupportPhone}}
Payment Information
{{PaymentMethod}}
{{PaymentStatus}}
{{TransactionReference}}
Developer Note: The actual variable names shown above are examples. The Merchant Panel should display the complete, up-to-date list of supported variables for each notification template.
Example Email
Instead of writing:
Hello Customer,
Your order has been shipped.
PlanetShopping automatically generates:
Hello Sarah,
Your order #10458 has been shipped.
Tracking Number: ABC123456
Estimated Delivery: Tuesday 14 March
Thank you for shopping with PlanetShopping.
Every email becomes personalised automatically.
Best Practices
✔ Keep emails short and easy to read.
✔ Use the customer’s first name where appropriate.
✔ Include the order number.
✔ Provide tracking information when available.
✔ Include contact details for customer support.
✔ Always preview emails before enabling them.
Common Mistakes
Avoid:
✖ Editing system variables.
✖ Removing required variables.
✖ Using variables that are not supported.
✖ Sending test emails without reviewing formatting.
Preview Before Sending
PlanetShopping allows you to preview notification templates before they are sent.
Always:
- Check formatting.
- Confirm variables display correctly.
- Test on desktop and mobile.
- Send yourself a test email before activating new templates.
Frequently Asked Questions
Can I edit notification emails?
Yes.
Most notification templates can be customised to match your business branding while preserving required system information.
Can I remove variables?
Some variables are optional, while others are required for correct operation.
Avoid removing required system variables.
Can I add my own variables?
Only supported variables can be used within notification templates.
Future platform updates may introduce additional variables.
Can I personalise every email?
Yes.
Variables allow emails to automatically include customer names, order numbers, shipping details and other relevant information.
Can I test emails before customers receive them?
Absolutely.
PlanetShopping provides preview and test email functionality to help ensure your notifications appear correctly.
Related Articles
Ready to Personalise Your Customer Communications?
Professional, personalised notifications help build trust and improve the customer experience.
By using Notification Variables, every email sent from your PlanetShopping store can automatically include the information your customers need, while maintaining a consistent and professional brand.
Continue with Terms of Service to learn about the terms governing the use of the PlanetShopping platform.