Manage Every Order With Confidence

From the moment a customer places an order until it arrives at their door, PlanetShopping gives you the tools to manage every step of the journey. Stay organised, keep customers informed, and fulfil orders efficiently—all from one easy-to-use dashboard.

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Keep Every Order Organised

Managing customer orders shouldn't be stressful. PlanetShopping keeps all your orders in one place, giving you a clear view of every purchase, payment, fulfilment, and delivery. Whether you process five orders a day or five hundred, you'll always know exactly what's happening.

Order management dashboard showing new, paid, shipped and delivered orders at a glance

Everything in One Dashboard

Your order dashboard is designed to give you instant visibility into your business.

New ordersPaid ordersProcessingShipped ordersDelivered ordersCancelled ordersRefunded orders

Fulfil Orders Faster

Speed matters. Process orders quickly with streamlined fulfilment tools that help you stay organised and reduce manual work.

Pick and pack workflow

Shipping status

Fulfilment tracking

Packing & internal notes

Shipping Made Simple

Provide your customers with a smooth delivery experience. Track shipments, update order status, and keep customers informed from dispatch to delivery.

Shipping Methods & Rates

Offer the right shipping options for every customer.

Tracking Numbers

Give customers visibility into every shipment.

Delivery Notifications

Keep customers informed from dispatch to delivery.

Regional Settings

Configure shipping rules by region automatically.

Customer Communication

Customers like to know what's happening with their order. PlanetShopping automatically keeps customers informed throughout the order process.

Order & payment confirmation

Shipping confirmation

Delivery updates & order history

Returns & Refunds

Handle returns professionally and efficiently. Manage refunds, cancelled orders, and customer requests from one central location.

Refund management

Order cancellation & return tracking

Payment history

✨ Planet AI for Order Management

Planet AI helps reduce repetitive administration by assisting with order-related tasks.

Draft customer replies
Summarise customer enquiries
Suggest responses to order questions
Explain shipping options
Create return instructions
Assist support staff with faster responses

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Why Businesses Choose PlanetShopping Orders

Everything in One Place

Track every order from payment through delivery.

Better Customer Experience

Keep customers informed with automatic notifications and order updates.

Faster Fulfilment

Spend less time processing orders and more time growing your business.

AI Assisted

Planet AI helps answer customer questions and simplify order management.

Frequently Asked Questions